Managed Security Services and the Evolution of the Channel

Managed Security Services and the Evolution of the Channel

Business Stream Overview

The services offered by MSPs have evolved over the years. As the IT landscape has changed to include more mobile devices and cloud-based services, MSPs have adapted and matured to meet this market. Today, MSPs are available to design, deliver, and manage every aspect of the IT delivery stack — from smartphones to complex cloud-based business-critical applications.

The demand for managed services is increasing at double-digit rates, and the types of services that organisations are looking for are changing quickly.

Creating new and profitable managed services has always been challenging, but as customer needs evolve, developing profitable services that have strong customer appeal and that can be delivered efficiently without significant additional investment, is more challenging. Additionally, trends like value-based pricing and service bundling are making it more important than ever for service providers to distinguish their offerings from one another.

This stream aims to showcase solutions that have been designed to meet the changing needs of MSPs to help create winning and successful managed service solutions that will drive profitable growth.

Stream Lead Facilitator:
Paul Hearns, Business Owner at PJH Consulting

Paul is an experienced technology content strategist, presenter, facilitator, journalist, and commentator who is currently providing content strategy and services to the technology industry with PJH Consulting. In his previous role, Paul was Head of Content for Mediateam, with oversight for it’s Tech Network portfolio, including the TechFire and TechLive event series.
Having begun his career in the aerospace industry, Paul started working as a freelance journalist in 1998, with a background in web development and network management. He became editor of ComputerScope in 2005, before it became TechPro magazine.

Find Paul on LinkedIn here.

Stream Talks And Topics

Read the full presentation abstracts here


Lorna Burman, Partnership and Distribution Manager, usecure

Lorna joined the usecure team in 2023 and has embraced the opportunity to drive change in the cybersecurity realm. Through strategic partnerships and innovative solutions, Lorna is committed to helping MSPs navigate the complex landscape of human-centric cybersecurity threats. 

Michael Reeves, Technical Director – Cloud & MSP - Bitdefender

With over 25 years in the industry, Mike is a true pioneer of cloud security.  His ability to translate engineering concepts to a business audience is unmatched.  He enjoys spending time with his family, playing bass guitar, and four-wheeling in his Jeep – especially at the same time!

Rob McFeely, CEO - Octiga

Rob McFeely is the co-founder and CEO at Octiga, a revolutionary Microsoft Office 365 security automation company based in Galway. He brings ten years of experience in enterprise software development. In his free time, he likes to educate organisations of all sizes on cloud cyber security best practices. 

Daniel Carr, Territory Account Manager for Ireland - SonicWall

Daniel Carr is an accomplished cybersecurity professional with a proven track record in the IT industry spanning over 15 years. With his extensive experience, Daniel has consistently supported organizations in safeguarding themselves against today’s most evasive threats. Having previously worked at Dell, he now serves as the Territory Manager for Ireland at SonicWall, where he continues to demonstrate his expertise in cybersecurity solutions. Daniel is a frequent speaker at industry events, where he shares his expertise and insights on cybersecurity trends and strategies.

Adelle Desouza Director of Field & Partner Marketing, EMEA - Centripetal

Adelle Desouza, brings a varied skill set from all elements of the IT channel from vendor through to MSP leveraging experience from working in the UK, Australia and now Ireland. Her role for Centripetal, much like previously held positions is to build based on market evolution and at times revolution. 

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